Axitrader Feedback

Discussion in 'Brokers' started by Ramy3, Jun 17, 2013.

  1. rod178

    rod178 Well-Known Member

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    sometines there seems to be something amiss with Axitrader feeds

    eg
    GBPCAD 2013.09.20 10:30 server

    a 400pip bullish pinbar

    give up a break!!!,. does not appear on any other broker feeds
     
  2. Ramy3

    Ramy3 May the pips be with you!

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    Yeah, nice spike. I have seen this before with others, and if trades were affected they would be rectified. Not even sure if trades do get affected by this... Jack explained why this happens on another brokers thread, but I forget what he said. Something about a bad tick beeing pushed through, or similar.

    If you trade this pair, or any other pair, and are seeing this affecting your trading I would definitely contact support to resolve this issue.
     
  3. jack

    jack Administrator Staff Member

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    This.

    Off market prices (ticks that just didn't happen in the underlying market) that impact your trades should be dealt with by the broker. In most cases they'll make the account whole and set it right.

    If the spike was caused by a news release though, then you might need to do a little convincing with examples of other broker's feeds... but I digress.
     
  4. Alpha-Bet

    Alpha-Bet Well-Known Member

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    So what was the final verdict.....?
     
  5. rod178

    rod178 Well-Known Member

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    no further information on this issue
     
  6. Ramy3

    Ramy3 May the pips be with you!

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    Yeah, haven’t followed through either, and neither has anyone else elsewhere i read done so. Will chalk it up as a bad moment…

    P.S. Alpha, if you want, I can email my account manager for a more detailed explanation. Think they might have some answers at this point, or excuses all lined up...

    None the less, besides this episode, and spreads a bit wider than others, i still like these guys. Time will tell. Not as main, but secondary and thereforth.
     
  7. Alpha-Bet

    Alpha-Bet Well-Known Member

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    It's fine thanks mate. Say it's just a bad tick.
     
  8. rod178

    rod178 Well-Known Member

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    Axitrader had numerous dropouts, lasting a second or more, during last NFP release.

    Obviously there are still underlying issues in their feed stability during peak periods
     
  9. rod178

    rod178 Well-Known Member

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    ... additional to the above

    My understanding is that the issues are related to the US server.
     
  10. rod178

    rod178 Well-Known Member

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    More short (one second) dropouts again today.

    Apparently Axi are fobbing off complaints with "...probably some indicators are incompatible with build 610...".

    I believe this not to be the cause, rather it is their US server.
     
  11. rod178

    rod178 Well-Known Member

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    More issues today.
    The sever is slow, say 15 seconds, to respond to moving stops.


    Also lots and lots of one second dropouts
     
  12. Average Joe

    Average Joe Well-Known Member

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    Lots of drop out issues today and yesterday. Pending orders takes 2 tries to delete. Giving me phobia when managing small time frame positions as to whether I am interacting with inaction or just market is slow!
     
  13. rod178

    rod178 Well-Known Member

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    At least Axitrader now admits that there is an issue;

    "..We are currently experiencing an issue with the company that hosts our servers. We are looking into this with a matter of urgency. There was an issue which was fixed but it seems that there has been a knock on issue which we are looking into..."
     
  14. Ramy3

    Ramy3 May the pips be with you!

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    If they own up to it and rectify loses occurred do to this/these issues, i would say they are still ok in my book. I don’t use them as main, but as secondary... they still hold firm. Seeing that a few other well established brokers had some issues as well in the past few weeks, it’s part of life in the trading world.

    Just my toughts.

    Thanks for the update.
     
  15. rod178

    rod178 Well-Known Member

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    I did not experience any more dropouts on Friday, although I was not on line that much, so will wait until next week to determine whether or not I dump Axi forever.

    Recently I was talking with a competing broker who were trying to sign me up. When asked which broker(s) I was currently using I mentioned Axitrader, amongst others. Their response, without prompting, was "..we have had a lot of inquiries from Axi customers who are unhappy about the feed/server stability.."

    Apparently the issue is widespread and has initiated a significant number of Axi customers to look elsewhere. Furthermore, my recent understanding, from another trader, is that that Axitraders's IT Manager, responsible for setting up the US server contracts, was recently terminated.
     
  16. rod178

    rod178 Well-Known Member

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    More problems today. Server seems to lock up on price volatility

    I've decided to give Axi the flick. They are a total waste of space. I have no trust in them whatsoever.
     
  17. Ramy3

    Ramy3 May the pips be with you!

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    Hey Rod,

    If you don’t trust your broker it is best you change. Tried Pepperstone?
     
  18. rod178

    rod178 Well-Known Member

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    .. next step
     
  19. Average Joe

    Average Joe Well-Known Member

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    Looks like another unhappy customer. Second consecutive NFP night the servers played up. This time I was told 3 servers went down and I have some live orders. It was blamed on my laptop when I couldn't even place a stop loss order, then I don't get any ticks going and finally they say the obvious.

    Anyone having issues with Pepperstone? I hear good things about them.
     
  20. rod178

    rod178 Well-Known Member

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    Data gap tonight was 90minutes

    Congratulation Axi - a new record
     

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