Alpha-Bet said:Hey Shopster?! Anything to add?
shopster said:straight up, no bullshit lads.
Tauranga said:Hello! this looks like an interesting forum! I am currently researching Pepperstone and would like to ask about if there have been any disconnects/freezes over the last few months please. Also please advise as to the customer service when opening an account, can I apply online and upload all docs instead of speaking with staff over the telephone? Many thanks in advance
Jack said:No disconnects over the last few months, at least not that I've noticed.
A long while ago (must be over a year now) Pepper had some disconnect issues related to growing their customer base very quickly (needed more servers to handle the load) but they've since fixed that and it's been pretty smooth lately.
You don't need to talk to them over the phone to open an account, that process is entirely online and automated. Though, I'm not sure how they handle document submission.. back when I first created an account I had to send in my docs via email (if my memory serves me right..) but now I think you submit them as part of the online account opening process.
In any case, the only time you'll call them is if/when you want to...
Tauranga said:Hello Jack, thank you kindly for your comments, please can I ask you also about crediting the account and the leverage applied on account opening. I have a look at their website and it looks to be 1:200 upon account opening and that I can credit the account online via debit card transfer, just wondered how quickly they process it and if any hidden fees etc? much appreciated
Tauranga said:Hello Jack, thank you kindly for your comments and sharing your knowledge, much appreciated. I have a few more questions which I will save for the live chat with Pepperstone, and then maybe I will come back and post my experiences here, thanks again. )
Tauranga said:Happy New Years guys! :thumbsup:
Just a quick question please if I may regarding the tick volume accuracy of data with Pepperstone live accounts, does anyone use Volume in their trading and if so is it fairly accurate? Many thanks for any feedback with regards to Volume