Hey all, So I know the PM system we currently use leaves a lot to be desired. I'm working on getting something better to replace it. But until then, the best (most intuitive) way of organizing one's PM inbox that I've found is the following settings: (Change the areas boxed in red to be set to what you see here.) This puts the message at the top, and just one at a time, so it's no longer a long threaded list that gets hard to manage. Hope that helps.